Last updated August 28, 2020

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Versasec) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/  or http://www.youronlinechoices.com .

The specific types of first and third party cookies served through our websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Performance and functionality cookies:

These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Analytics and customization cookies:

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel . You can also control Flash Cookies by going to the Global Storage Settings Panel  and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacy@versasec.com

Cookie Policy

Read our Cookie Policy

Information that you provide to us

When you interact with us through the Services, we may collect information that you provide, such as when you:

• Sign up to download free software or demo versions
• Subscribe to our newsletters
• Send questions or comments via email, social media, or our Support Portal
• Or, otherwise, communicate with us through the Services.

The types of personal information that you provide may include:

• Your name and email
• Address
• Postal address, billing address, tax identification number, contact information of an billing representative
• Other contact or identifying information that you choose to provide
• Versasec stores, processes and maintains data that you enter or upload using the Services—including previous versions of your data.

Information that we collect automatically from you

Our system may automatically record certain information about your use of the Services, such as basic access information (e.g., browser version, IP address, date and time of access, cookie ID, referrer URL, downloaded software, etc.).

Information we collect from third parties

We may obtain information from other sources and combine that with information we collect through the Services. We use analytics services and software provided by third parties to help us understand how users access and use the Services. These tools and services place browser cookies, tracking pixels, or related technology on our Services to enable them to track usage data. The data collected typically includes basic access information (e.g., browser version, IP address, date and time of access, cookie ID, referrer URL, etc.).

Unsolicited information

You may provide us with ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential, and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

How do we use your information

The information that you provided to us or that we collected from you or third parties is used for the purposes described in this Policy or otherwise disclosed to you in connection with the Services. Such uses may include for example:

• Operate and improve the Services;
• Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices;
• Send you product update materials, including promotional information about new products and product features, enhancements and other events of interest from Versasec;
• Send you security alerts, and support or administrative messages;
• Respond to your, comments, questions and requests, and provide customer service;
• Monitor and evaluate activity trends and usage patterns in connection with the Services;
• Personalize the Services.

Your personal data will be retained until you actively exercise your rights to delete them as listed below.

When do we share your information

We do not sell your personal information.

We may share personal information in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Agents, consultants and related third parties: Like many businesses, we sometimes hire third-party vendors, consultants and other service providers who work on our behalf, host our data, and need access to your information to carry out their work for us. We ensure that all these entities are compliant with the EU General Data Protection Regulations. All these third parties have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us. Unless we notify you otherwise and provide you with an opportunity to opt out, they will not use your personal information for any purpose other than as described in this Policy.

Business transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, bankruptcy, dissolution or similar event, your information may be part of the transferred assets.

Consent: We may transfer your information with your consent.

Legal requirements: We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (i) Comply with a legal obligation; (ii) Protect and defend the rights or property of the Company or Related Companies; (iii) Protect the personal safety of users of the Services or the public; or (iv) Protect against legal liability.

Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own. Our servers are located in Germany. If you are accessing our sites from outside of EU, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in and other countries. If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

How long do we keep your information

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your data secure

Versasec takes all reasonable steps to ensure that your data is protected from loss, misuse, and unauthorized access, disclosure, alteration and destruction. The safeguards in place are documented in our Security Policy.

Children

The protection of the privacy of young children is very important. Our Services are not directed to children younger than 16 years. We do not knowingly collect personal information from children under the age of 16 without parental consent. If you are under the age of 16 years, then please do not use the Services at any time or in any manner. If we learn that personal information has been collected on the Service from persons under 16 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian of a child under the age of 16 and believe he or she has disclosed personal information to us, please contact us at privacy@versasec.com

Your rights

With regards to how we handle your personal information, you have several choices available. Exercise your rights by getting in touch with us at privacy@versasec.com

Opt-out of electronic communications: You may opt out of receiving promotional and assistance emails from us at any time. If you opt out of promotional or assistance messages, we may still send you other messages, like those about your account and legal notices (“transactional messages”).

Set your browser to reject cookies: You can usually choose to set your browser to remove or reject browser cookies before using our websites. Please keep in mind that some websites and features may not function properly without the aid of cookies.

European Union General Data Protection Regulation (GDPR) compliance

If you are located in specific countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights concerning your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data;
• Request portability of your personal data.

EU individuals also have the right to make a complaint to a government supervisory authority. Please contact us at privacy@versasec.com if you wish to exercise your rights listed above.

Legal bases for collecting and using information

There are several reasons, why we may be obliged to use your personal information, such as:

• To fulfill our commitments to you under our Terms of Service or other agreements with you;
• For compliance with any legal obligations;
• To protect your vital interests or those of another person;
• To provide and update the Services, to improve the Services so that we can offer you an even better user experience, to safeguard the Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with the Services, and to personalize your experience;
• Or because you have given us your consent.

How to reach us

To execute your rights or for any questions about privacy related topics please contact us

privacy@versasec.com
Versasec AB
Box 3106, Regeringsgatan 56
103 62 Stockholm, Sweden
Phone: +46 8-555 103 10

Last updated: 2018-05-21

The safety of sensitive data depends as much on careful planning and effective execution as on the technology itself. Versasec helps our clients understand threats to their environments. We then develop a sound strategy to mitigate risk and design a secure, flexible architecture to meet their ongoing security needs. By leveraging our integration and interoperability expertise, Versasec also can help clients integrate Smart Card technology into an existing or planned environment.

Training

Versasec offers Smart Card and Public Key Infrastructure (PKI) technology training services that helps clients understand the benefits of adopting Smart Card security and how various technologies and approaches can reduce risk. Armed with knowledge of key technology issues and business drivers, attendees can more effectively drive security initiatives forward within their organizations.

Software Development

Versasec’s software development and interoperability experts build programs for clients that pull together all the elements of their security solution. When off-the-shelf software isn’t available, Versasec engineers can develop the unique application needed.

Support and Maintenance

Versasec offers a wide range of support and maintenance packages for our software, as well as custom-developed source code or components.

Managed and Hosted Services

Versasec offers managed secure solutions that allow customer organizations to focus on critical business objectives rather than hosting complicated solutions with very high security requirements. Our cloud-based services include systems for managing, ordering and operating smart cards.

• Email: Allows customers to generate support tickets for any issues encountered with Versasec products.
• Chat: Allows customers and any site visitor to communicate directly with support engineers.
• Talk: Allows customers to initiate a call with an online agent, through the support widget in Versasec’s portal.
• Meet: Allows customers to schedule a 1-1 session with a Versasec support agent (based on calendar availability).
• FAQs: Extensive questions and answers on the Versasec products.
• Updates: Customers have direct access to product maintenance updates when they become available.
• Customers with a valid support account can access the Versasec Support Portal.
• Customers can also send support requests to support@versasec.com.

BHH (Business Hours High) Sunday to Friday 5 AM to 10 PM GMT. Versasec reserves the right to adjust the severity reported by the customer, based on the severity level described above.

BHS (Business Hours Standard) United Kingdom business hours, non-Holidays Monday to Friday 8 AM to 6 PM GMT.

Urgent – there is an outage where Versasec Products or services are not operational and will not start, customer’s business is stopped, and users cannot make any progress in issuing credentials that will impact the security or reputation of the customer (excluding test and development systems).

High – because of the Versasec Products, customer’s business is restricted but users can carry out work with significant difficulty or delay. Potentially customer’s business might stop.

Normal – no solution was obtainable through severity level Low, which therefore requires deeper analysis from Versasec.

Low – the customer is requesting information about the installation or service, use or functionality of the Versasec Products found in our knowledge base.